Refund Policy
Overview
At CargoLink, we are dedicated to providing a transparent and efficient logistics infrastructure for Grenada. This Refund Policy describes how we handle refund requests for bookings made through our platform. Our objective is to balance the needs of our business partners and households with those of our verified truck driver network.
Eligibility for Refunds
- Cancellations initiated before a driver has been dispatched to your pickup location.
- Service failures directly caused by technical errors within the platform.
- Verified instances of duplicate billing or unauthorized duplicate charges.
- Complete failure of the service where a driver fails to arrive within the scheduled window.
Non-Refundable Items & Services
- Logistic services that have been successfully completed and verified.
- Platform fees once the truck has arrived at the pickup site.
- Handling and cleanup fees for specialized cargo once service has commenced.
- Perishable cargo shipping fees if delivery fails due to receiver unavailability.
Refund Process & Timelines
All refund requests must be submitted within [Number] business days. Approved refunds are credited to the original method of payment. Please allow [Number] to [Number] business days for the funds to reflect in your account, depending on your banking institution's processing cycles.
Changes, Cancellations & No-Shows
- Cancellations: Free if cancelled within [Number] minutes. A fee of $[Amount] applies if the driver has already been dispatched.
- No-Shows: If cargo is not ready within [Number] minutes of driver arrival, a no-show fee of [Percentage]% will be charged.
- Route Changes: Any mid-trip destination changes will incur additional surcharges.
Third-Party Services
Refunds for services fulfilled by CargoLink’s third-party partners (e.g., specialized equipment rentals) are subject to the policies of those providers. CargoLink facilitates these claims but does not provide direct warranties for external operations.
Contact Us
For refund inquiries or assistance with a claim, please contact our support team at hello@cargolink.gd or visit our office in Grand Anse, St. George's, Grenada.